design thinking

The things I read that transformed my year

Photo Credit: The Guardian

I haven’t found much time to write, but I’ve luckily still found time to read. There were many things I read this year that transformed the way I think about the world and the way I wish to act in it. Here are some of my favorites:

Books: 

Pedagogy of the Oppressed by Paulo Freire

The New Jim Crow: Mass Incarceration in the Age of Colorblindness by Michelle Alexander

The Empathy Exams by Leslie Jamison

What We Talk About When We Talk About Anne Frank by Nathan Englander

Out of the Mountains: The Coming Age of the Urban Guerrilla by David Kilcullen

Regarding the Pain of Others by Susan Sontag

The Love Affairs of Nathaniel P by Adelle Waldman

The Fundamentals of Design for Social Innovation by students of MFA Design for Social Innovation

Essays and Articles: 

Nature’s Metropolis – Jacobin

The Questions We Share – New York Times

Stop Trying to Change the World – Unreasonable.is

The Case Against Sharing – Medium

Is For-Profit the Future of Non-Profit? – The Atlantic

We Aren’t the World – Pacific Standard

Why Students Need More than Grit – MSNBC

Zosia Mamet on Why She Won’t Lean In, Thanks – Glamour

12 Things White People Can Do Now Because of Ferguson – Quartz

What’s Wrong with Sentimentality – The Atlantic

The Power of Exponential Community – Medium

In the Name of Love – Jacobin

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The Community is the Project

“In societies under stress, where basic systems have broken down and the very social compact that binds people together is under strain, the project we need to undertake is not the bridge—or the road, or the banking system, or the sanitation system, or whatever. The project is the community. The specifics of projects that people undertake in the chaotic coastal slums we’ve been discussing are actually less important than the community cohesion, sense of solidarity, and common purpose that those projects generate. These are not side effects of a successful project—they are the project.”

– David Kilcullen, Out of the Mountains: The Coming Age of the Urban Guerrilla 

Cultivating Empathy and Internal Awareness for Social Change

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“Empathy comes from the Greek empatheia—em (into) and pathos (feeling)—a penetration, a kind of travel. It suggests you enter another person’s pain as you’d enter another country, through immigration and customs, border crossing by way of query: What grows where you are? What are the laws? What animals graze there?…Empathy isn’t just remembering to say that must really be hard—it’s figuring out how to bring difficulty into the light so it can be seen at all. Empathy isn’t just listening, it’s asking the questions whose answers need to be listened to. Empathy requires inquiry as much as imagination.”

— Leslie Jamison, The Empathy Exams

In what David Brooks deemed an “empathy craze” of the past decade, several bestsellers exalted the values of empathy, followed by a series of widely circulated opinion pieces questioning the limits of empathy. Schools and social entrepreneurs preach the value of teaching empathy. The core of trendy human-centered design is empathetic listening and design. I too, caught on to the hype—seeking to better understand empathy as it relates to my own work in social enterprise and social design. Here is what I’ve begun to understand.

Empathy has a critical role to play in creating positive social change; it will enable us to become more collaborative and respond more thoughtfully to social issues. We can cultivate and teach empathy—with intentionality, or willed effort, not diminishing its power—and we can encourage empathy without requiring action or agreement. But before empathy can achieve it’s full impact in our lives and in positive social change, we must cultivate internal awareness to understand our own context in the world.

Through my exploration of empathy, I remain with more questions than answers, and know that my opinion will evolve and change over time. I offer my thoughts here because this subject is important to the public discourse on social change and personal development, and I hope that others wiser than me will offer their own ideas and feedback in response. (more…)

Is Experience the New Graduate Degree? (Huffington Post)

This article was originally posted on the Huffington Post

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With news that the graduate Stafford loan rates will increase next year, and New York Times headlines like “It Takes a B.A. to Find a Job as a File Clerk,” you don’t need to look far to see that the higher education experience is broken. While MOOCs and other initiatives attempt to mend a failing system, some organizations like Watson UniversityEnstitute, and Experience Institute are hoping to create an entirely new educational system through experiential learning and personal development.

recent Pew study backs up the notion that more experience in education is desired. According to an Atlantic article about the report:

It found that, yes, a third of college graduates who majored in social science, liberal arts or education regretted their decision… But overall, when asked what they wish they’d done differently in college, ‘choosing a different major’ wasn’t the top answer. The most popular answer, given by half of all respondents, was “gaining more work experience.’ Choosing a different major was the fourth most popular response, after ‘studying harder’ and ‘looking for work sooner.’

Not everyone learns best in a traditional classroom. Experience Institute (Ei), which welcomed its first cohort last year, encourages its students to establish their own classrooms by undertaking three apprenticeships or independent projects while also completing five modules of curriculum designed specifically for the program. Ei’s curriculum is taught in the form of meet ups that take place in Chicago in-between apprenticeships and cover community building, self-awareness, storytelling, operations, and design thinking. The yearlong program offers the graduate school experience at a much cheaper than the norm price tag of $13,000. (more…)

Why Design for Social Innovation Matters

Have you heard the hype about design? It was popularized by IDEO and is well-known as design thinking or human-centered design. It now seems to be appearing everywhere, given the popularity of Acumen and IDEO.org’s now second-installment of their online Human-Centered Design course; examples like the Nike Foundation, which several years ago instituted a design division to better utilize design to develop their Girl Effect programs in Africa; groups like the Design Gym; and increased interest in design graduate programs (like where I work at MFA Design for Social Innovation); among other anecdotal evidence. After learning about design two years ago from the team at ThinkImpact, using the HCD process in India, and working with designers for the past nine months at MFA DSI, here are some thoughts on why design matters. 

I just call it design–design of everything, from micro-interactions, to products, services, and strategies, to systems. There are similar processes that overlap with the design ethos and tools in many ways–lean startup, Agile SCRUM, ethnography, participatory development, community organizing, among others. In fact, as this article explores, what we call design thinking is as ancient as Homer’s tale of the Iliad: “For what bigger co-creation of the solution to a public service problem could there be than stopping the Olympian gods spreading disease? Surely inventing the Trojan Horse was the world’s most famous episode of the techniques of prototyping, experimenting and testing that we will be hearing more about over the next few days.”

This Core77 article does a good job of explaining how the design process was used to explore the problem of over-fishing. It discusses not only using the design process for evaluating the problem and understanding the users, but also using it to design human interactions, and prototype a solution, whether that be a conversation or a new product, service, or system entirely.

Three main factors characterize why I believe design has great potential for creating solutions for social impact: identity, context, and making. (more…)

Design Thinking at Airbnb

This great video with one of the co-founders of Airbnb provides great insights about how to incorporate design thinking, user research, and an open-minded attitude at a start-up.

One of my favorite concepts from the talk is that of not designing everything to be scalable. Some of the things that made Airbnb most successful were not scalable but allowed them to think about their business more creatively.