Innovation is hard work–much harder than the headlines will admit, and much more complicated than the colored post-its let on. While researching government innovation, I’ve had the opportunity to interview several leaders of innovation teams in cities across the country–and the conclusion from all their stories is clear: innovation is not sexy work.
Innovation is at its best when it’s supported by data, research, and lots of outputs. It doesn’t happen overnight–it takes patience. While many exciting new start-ups disappoint, the companies and cities doing real innovation that leave us pleased as consumers and citizens are putting in the time and effort to build lasting innovations, sometimes in unnoticeable incremental changes. Sometimes the output is a great new app; other times, it’s changes to a boring process that makes a big difference.
That’s not to say that innovation is not also exhilarating. But I’d argue that the best innovation isn’t sexy–it’s not a fun and quick creative brainstorming session followed by a perfect product that solves a problem. (more…)