In April, I was invited to speak on a panel for the Digital Technologies and Development event at Columbia SIPA. Below is an edited version of my remarks. 

Since this panel is on “making digital technologies work for people and businesses,” I want to briefly discuss why we need to keep the human factor in mind when we think about making digital technologies work for everyone. To do this, I’ll share three examples focused on human-centered design in technology and civic innovation. (more…)